No.
Your customer orders are received by FAX from our servers to your
store location. A computer is not
necessary in the restaurant, just an inexpensive FAX machine. There is a fax charge of $0.10 per order sent.
You can also receive orders by any or all of the following ways:
- email
- Blackberry, SideKick, or other wireless email device
- print directly to a network printer (requires DSL connection)
- orders directly into a POS system (POS must be network capable and able to accept XML data - contact our representatitve for more information at 888-884-2766)
How do I get
going?
It's
fast and it's easy. Just call a customer representative at
1-310-664-0565 or toll free at 1-888-884-2766 and then fax us your menu - we do all the rest!.
What happens after my account is
opened?
Your menu will be set up and will be accessible under a temporary address like "yourrest.powerfulhosting.com" where you will be able to approve the work. If you are comfortable with basic computer usage, you can make chantes to the menu items into the store yourself through our easy-to-use Store Manager. Your
temporary site transfers to your permanent site once your domain name is
registered, or you link to the "yourrest.powerfulhosting.com" from your existing website if you have one.
Do I have to set up my site
myself?
No. Most of our customers prefer to have one
of our staff designers do it for them. Our designers enter your menu items and
customize your site to your specifications. You may provide logos, art work,
graphics, photos and menus. Our
staff designers will work closely with you to ensure that your menu items are
correctly displayed with all available ordering options fully and accurately set
out.
There is a one-time fee of $149.95 to set up your site and we do everything, just fax us your menu. if you wish to expand the design
of your website at any time in the future, the services of our affiliate
website design professionals are available at very reasonable rates. Contact one of our customer
representatives to find out about these options.
Who is Online Menu Ordering?
Online Menu Ordering is a division of NewLevel Computing, d.b.a Powerful Hosting (http://www.powerfulhosting.com). Powerful Hosting is a leader in building
and hosting e-commerce applications, using cutting edge, tested technology. The
Online Menu Ordering application has been
specifically designed for the restaurant industry to bring to the public the
ability to place orders online from your restaurant menu. The Online Menu Ordering application is built on the same
technology now being used by hundreds of online merchants, some of whom receive
thousands of orders per day with sales volume in the $1,000,000+/month
range.
Does Online Menu Ordering work through a 3rd
party website?
No. The website featuring the Online Menu Ordering application is accessed through
your own domain name, or through your own company's Corporate
website.
What about my website
name?
If you already own a domain
name, Online Menu Ordering is setup and hosted
under that name. If you need to secure your domain name, Powerful Hosting will register the name
for you. A $20.00 annual
registration fee is charged to your account. If you are a franchise, or individual
restaurant owner with a corporate umbrella, Online Menu Ordering will be set up to be accessed
through the corporate website for your individual
location.
What about multiple
locations?
Online Menu Ordering is designed to work for any
restaurant, large or small, or for a restaurant chain with an
unlimited number of locations. For chains and
franchises, a number of interesting
options are available. Please contact an account representative toll
free at 888-884-2766 for details.
What about a website for my
business?
An Online Menu Ordering account serves as your business
website, all for the same low monthly fee. In addition to your on-line menu
items, the website features your store logo, photos of your restaurant, menu
items, etc. or any other information you wish to make available on the Internet
such as restaurant location, map, contact information, or history of the
restaurant.
What if I already have a
webite?
If
your individual business already has a website, you can save money by
transferring your website files to your Online Menu Ordering account and canceling your
hosting account at your current provider. Your website will then be hosted in
the same place where your Online Menu Ordering
store is hosted and will appear the same in every aspect. Moving your hosting account does not
change your web address, or how your customers access your site.
Or, you may continue to have
your current website hosted where ever you like and link your Online Menu Ordering site seamlessly to it. All
that is required is an Order Online
link in your current site. For
franchises and independently-owned corporate restaurants, the Online Menu Ordering site links in this manner to the
individual store location on the Corporate website.
Note that if your current site
requires NT hosting (i.e., uses .asp pages) the option of transferring the site
to Powerful Hosting is not available.
Your Online Menu Ordering account, however,
can still be linked to it as stated above.
Must my restaurant have an
existing website to do this?
No. Online Menu Ordering serves as your online ordering
site and your complete company
website as well, all at the same time and for no additional cost. You may
put as many pages of information as you like on your site subject to a 150MB
disk space limit. Additional disk space above 150MB is available at a
$0.49 per MB. Website content and
menu items for most restaurants, however, easily fit within the basic allotted
disk space of 150 MB.
Can I set
a minimum dollar amount per order?
Yes.
What about sales tax?
The Online Menu Ordering checkout page is set to automatically calculate and charge
state sales tax to the order or not, depending on the requirements of your
location.
What about credit card
processing?
Online Menu Ordering provides real-time credit card processing.
At checkout, a customer enters their personal information and their credit
card information. The credit card
is automatically validated to check that adequate funds are available and that
the card is valid. If the card is invalid for any reason, the sale is
rejected. If the card is valid, you receive the order by FAX (or email)
and a hold is put on the customer's credit card for that amount. At the
end of the day, the batch of orders you receive is closed, and funds are
transferred to your business checking account through your credit card merchant
account. Generally, your existing retail credit card merchant account can not be
used for Internet sales.
Powerful
Hosting partners with trusted Merchant Services providers to provide Internet merchant
accounts including real-time card verification (processing gateway). You may use an existing merchant account as long as the bank uses one of the following processing gateways:
- AuthorizeNet
- USAePay
- Verisign PayFlow
- LinkPoint
- NetBilling
- IonGate
- PSiGate
Can I accept orders without credit
cards?
Yes. Although real-time credit card processing is one of Online Menu Ordering's strongest features, you may set
up the store to allow customers to order entirely without a credit card,
or to use a credit card to secure the
order and then pay cash at the time of pickup or delivery.
What if a menu item
changes?
A very important feature of Online Menu Ordering is the ease and flexibility
provided to add, change or remove in real time any menu item, anytime, anywhere,
from any computer. All menu changes
are available in real time. There is a comprehensive User Manual available. if you don't choose to "do it yourself", we have specialists available to make updates and changes for you at a modest hourly rate.
Can I post Daily
Specials?
Yes,
it only takes seconds.
What if I run out of an
item?
Any menu item can be marked as
Sold Out,
or temporarily removed from the site automatically when inventory is marked as
zero.
What if we don't
deliver?
Online Menu Ordering can be set to allow for
customer pickup only, or to offer an option of pickup or delivery.
Can I automatically add a delivery
charge for delivery orders?
Yes.
You can set the store to charge a delivery fee that is automatically added
to the total if the Delivery option
has been selected.
What if my fax machine is busy?
When
a customer places an order, a FAX is automatically generated with all the order
information. If your fax machine is busy, Online Menu Ordering will attempt to send the FAX 4
more times over the next 10 minutes. (An email may also be sent to your
email address with the order information.)
Can I be notified of a fax arrival?
Yes. We can automatically send a text message to a cell phone or page a pager. There is no additional charge for this service.
How are fraudulent orders
prevented?
If you take advantage of Online Menu Ordering's real-time credit card
processing capability, ordering with an invalid credit card is impossible. You may also employ advanced fraud protection measures provided by your gateway like Authorize.net, etc.
What is the customer database?
Would
you like to promote a featured menu item or monthly special to your
customers? It's easy with Online Menu Ordering. One of Online Menu Ordering's most valuable features is the
customer database that is automatically created when customers place an online
order. All of their customer
information (name, address, phone, email address, etc.) including a detail on
the specific items ordered is retained in the customer database., The customer
database is easily accessible to generate an email promotion to all customers,
or to any selected customer group. In addition, you may export the data to
Excel or any other data base
Can
I sell items other than the food items offered on my
menu?
Yes.
Online Menu Ordering is a full-featured e-commerce
website. You can sell tee shirts,
mugs, specially packaged food products, or any other items you care to
offer. Offering items other than
menu items may incur an additional monthly charge as follows: $19.95/mo up to 10
items; 39.95/mo up 50 items; and $79.95/mo. to offer an unlimited number of
items.
How about reliability? Can my site be down?
Online Menu Ordering's servers are located directly on
the internet backbone in a state-of-the-art data center. The network is a completely transit free meaning that all routes throughout the Internet are seen. The core network equipment is located in a carrier neutral facility where many Teir One Internet Service Providers have points of presence.
The facility is staffed with 24x7 technical support personnel and video camera surveillance- all designed to bring a greater sense of ease and security to all our clients. We currently have a 500 Gallon Holt Diesel generator with 850 Kilowatts worth of capacity to keep machines and critical network infrastructure running for 36 hours in case of power outage or flap. In case of Extended (beyond 36 hours) outage we have refills available within a 2 hour window. The generator does a self test once per week and a representative performs a physical service check once per month to ensure maximum reliability. Testing and physical checks are performed twice per week and twice per month during the summer months when electric outages are more prominent.
Powerful Hosting servers have an uptime
record of 99.8%
What about
customer support?
Powerful
Hosting is committed to providing the best possible support for customers
who need assistance.
Customer Support is defined as the technical
support we provide for our core application (the eStore) and server
infrastructure. If your site is down due to issues related to a
malfunction of one of our servers, or a malfunction of the Online Menu Ordering software (a bug), we'll fix it as soon as humanly
possible. Our servers are monitored and managed by on-site technical personnel 24/7 and response to critical server
malfunctions and eStore outages will be immediate at any time, day or
night.
Response times to software
malfunctions of a non-critical nature (other than site down entirely) will vary
based on the nature of the problem and the extent to which it affects the
business viability of your website. For example, a glitch that prevents customers
from ordering on a site will receive attention before a formatting issue that
affects the appearance of the site, such as the placement of a graphic image on
a page.
If a bug is not affecting the
business viability of the site and a reasonable alternative is provided,
ultimate resolution of the issue may be scheduled for an upcoming software
upgrade release. Support technicians are available
during business hours (8:00 am to 5:00 pm Pacific Standard Time) at
310-664-0565, and is subject to the specifics of Powerful Hosting's overall Support Policy as set forth in the
software User Agreement.
The Online Menu Ordering eStore is initially created and
configured with a standard graphic look, layout and functionality which includes
your store name and logo. You may easily modify this configuration through
the use of The Store Manager. The Store Manager is the basic user interface and
its use does not require knowledge of web design or HTML. It does require a basic understanding of
computer usage and familiarity with the functionality of basic computer
applications
such as Microsoft Word or similar word processing programs.
The Online Menu Ordering Store Manager allows you to:
- Create, delete, and edit the
site navigation (Departments and Sub-Departments)
- Create, delete, and edit menu
items for sale
- Create and configure menu item
options
- Upload product images and
create thumbnail images
- Create and format descriptions
of menu items
- Modify the site background
with colors or pattern backgrounds, upload custom backgrounds
- Change the basic layout of the
site - select numerous ways to display navigation links, menu category lists,
and information for individual menu items
- Modify the type of navigation
links (buttons and fonts, text links), and upload custom buttons
- Create additional non-catalog
content with the WYSIWYG text editor (editable text blocks)
- Set up pickup or delivery
options
- Set up sales tax tables
- Set up menu specials or
featured items and display them as a link on the Home page
- Set up Cross Sell items
- Set up Gift Certificates and
Coupon programs
Powerful Hosting provides an extensive online
User Manual in a printable format. See User Manual. We recognize that not all
customers have the time or inclination to study the User Manual. Therefore, Support relative to content
adequately covered in the User Manual is available at a nominal hourly
rate. If you intend to set up your store and menu items yourself, we also
strongly recommend a one-hour online/telephone orientation session which is
provided by a Online Menu Ordering support
representative for a one-time fee of $50.00.
Additionally, further
step-by-step instructions for working with the Online Menu Ordering Store interfaces (functions) are
provided while in the management mode. Go to Settings>>Tutorials.
Powerful Hosting also
provides Customer design and programming
assistance, which is defined as advice or actual work performed relative to
the graphic look, layout, or functionality of your site beyond what can be
accomplished through the basic Store Manager interface. Customer
design/programming assistance is provided on an hourly fee or per-project basis
depending on the nature of the work needed. Please contact your Account
Representative or Support to discuss any special projects of this
nature.
How do I contact Online Menu Ordering and Powerful
Hosting?
Call 1-888-884-2766 toll free or
310-664-0565 for general account management and technical
support.
Call 888-884-2766 for assistance
with setting up an account or with updating or making changes in your Online Menu Ordering
store.
